Information is power and good businesses value how information is packaged, stored and secured. IT departments are charged with the management of IT systems responsible for capturing, packaging, storing and securing data. Most companies, especially startups are of the view that having a dedicated in-house IT department is far beneficial than outsourcing one. They cite enhanced control of the information collected and handled, and to a certain extent the cost of running the department itself. While this train of thought is well-intentioned, you risk missing out on the benefits that outsourcing has.
So when do you know it is the right time to outsource your IT support services? Much as you would like to have all your IT services done in-house, there are times when it is impractical. For instance, when your current systems do not have the capacity to deal with huge loads of work. If the IT department does not have the appropriate infrastructure to deal with the loads of work coming their way, it is only logical to outsource the work to avoid a backlog that will make your business suffer. This article explores how to identify the instances when it is appropriate to outsource IT support service. It also highlights how you should go about selecting an outsourcing business.
Managing Cost EffectivelyUnless you are a giant corporation with limitless resources, the cost of handling IT services is huge and recurring. If you are a small business looking to compete with the big-boys, you need to find ways of cutting costs down. Outsourcing IT support to a better equipped firm is far cheaper than having a fully-fledged IT department of your own hemorrhaging money every year. Do not fall into the trap of thinking that hiring more people will do the trick because it means mounting costs. You have to pay for their training in combating new security threats and other relevant IT related courses. These costs could run you into the ground before you can fully exploit your potential for growth.
IT support companies charge a fraction of the cost that you would pay an entire IT department. You will not have to fork out a fortune in electricity bills, paychecks and maintenance checks for servers.
When You Need to Manage Your Time EfficientlyLong downtimes affect business profitability. Customers are rather impatient and when a computer you are using to serve them hangs, they will walk away frustrated. No one wants to spend a whole lot of time to pay for something they can get somewhere else conveniently.
Employees’ productivity is also affected. If there are certain quotas to be meet, they will not do it, especially if the system is down. They are deprived of an opportunity to work to the maximal potential. This might take its toll on morale and the business as a whole.
When you outsource your IT support service, you have a company that is obliged to service your IT related queries as possible. It is in their best interest to do so. According to experts, companies that outsourced their IT services had very limited downtimes and were very profitable when compared to those that did it in-house. This can be attributed to quick processing of transactions and happier customers and workers.
Dealing With Security Risks You Are Ill-Equipped To HandleIn recent times, the danger of massive and catastrophic system breaches and theft data has become all too real. There are a lot of crooks on the net waiting to get a peek into your system and possibly do a lot of damage. As a business owner, you need to ensure that there are adequate steps and measures in place to ensure security of your company’s data and clients’ data. Otherwise it could be stolen and lead to loss of business and potential lawsuits.
The problem with relying on your IT service in-house is that it leaves you very vulnerable as new threats emerge. With IT support companies, you are not exposed to such a danger. They do all they can to be on top of the new and dangerous emerging threats. You can rest assured that your data is secured and backed up in case of any emergency that might arise.
Keeping Up With CompetitorsBusinesses need to innovate to thrive in a cutthroat business environment. You must be wary of what your competitors are doing to increase their market share and force you out of the market. They will invest in advance and technical systems that enable them serve their customers faster than their rivals. You must do the same within the resources you have or else customers will leave you because of slow downtimes your business has. This is where a good IT support system comes in. They will adapt to the new changes in the tech environment. They must so that they can remain competitive as well and provide their customers with top-notch service.
To Be More Customer And Business-CentricYour business exists to make a difference in someone’s life. The kind of service or product you provide enriches your target customer’s life and puts money in your bank account. If you are bogged down by the constant hassles that come with IT support and are not conversant with them, you will not focus on the customer and other aspects of the business. By passing down the IT support business to someone else, you leave yourself with more time to focus on the customer and business. If you were exploring a new business opportunity, for example, your focus can be solely on that. The IT support service will cover all the automated services that the business has. If you are interested in learning what is going on with the IT support provider and your business, they can give you reports and briefs at your request.
It has to be reiterated that outsourcing will only work when it is done right. Do not be hasty in choosing a company to outsource your tasks to.